There aren’t many marine electronic installers that are in the KVH certified support network, and not all “satellite TV technicians” might understand proper KVH TracVision installation procedures and troubleshooting strategies for a range of KVH TracVision.
Our background at J-TEK Marine is in avionics and meeting strict FAA regulations, something the majority of marine electricians have never faced. We got our start in the United States Air Force working on C-9 aircraft. After that it was on to VIP jet aircraft, where meticulous installation meeting FAA standards as well as discerning clients’ expectations. With nearly 25+ years working on Sat Com systems and Navigation systems, we’ve done a few installations and repairs on a satellite or two.
Systems and technology has changed over the years. As an installer, it’s really important to keep up with the changes in equipment. Not only is this pertinent for a good KVH TracVision installation, it’s critical to the product performance, and in the end, it’s the product’s performance that keeps our clients satisfied. And that is our #1 priority.
As the KVH continues to develop mobile satellite communication services and products, as well as product enhancements, technicians must keep up. KVH provides its installers with training that requires successfully completing relevant courses as well as passing the online exams. Passing these exams is a prerequisite for membership in KVH’s global Certified Support Network (CSN). CSN members provide top-level, hands-on technical support and field service for all of KVH’s antenna products.
It is because we understand that our clients have the highest expectations that we continue to train and learn the KVH products, as well as to stay in the KVH Support Network.
KVH TracVision Installation Best Practices
We follow KVH’s key best practices, which go a long way toward ensuring excellent installation and outstanding performance of KVH products. Effective troubleshooting tackles these issues:
- Cabling: Use proper size and length; service loops, strain relief, and weather sealing are signs of correct cabling
- Improper F Connector terminations
- Educating the end user about potential blockages that result in reduced signal level
- Using the proper tools for the job
- Considering the proximity to other onboard installations, such as radar
If you are in need of an excellent KVH Certified Installer, J-TEK Marine is the marine electronics installer to do the job. Quotes are free, and we reduce the labor rate when you buy through us.